Terms & Conditions

General Terms & Conditions

Omyatri offers different tour packages and is in the business of organizing travel and holidays and does not own or control any hotel, airline, shipping company, restaurant, transport, or any service or facility. Omyatri is not responsible for any type of delay, or improper service offered by other agencies, airlines, transport, hotel, or service providers, in the case of death, injury, loss, or damage, which is caused by an act of management or employees of any hotel, airlines, tour operators, shipping company, coach owners, who are Omyatri’s independent contractors.
Rates are valid for Indian Nationals, and for persons of other nationalities, contact us through phone, email or whatsapp
We request all our customers’ review and check the travel advisories, warnings, announcements, and prohibitions, issued by relevant government officials before booking a tour package with Omyatri. When Omyatri offers its tour and holiday packages, it does not warrant that travel to such areas and destinations is safe and without risk. Omyatri is not liable for any damages or losses that may result from traveling to such destinations and regions.
Omyatri reserves the right to alter, amend, vary or withdraw any tour or holiday package without any prior notice.
All customers are advised to check and verify their booking thoroughly when they receive the email confirming their booking from omyatri.com. If there is any incomplete or incorrect information, which needs to be changed and altered, please contact our travel experts. In case there is any change or amendment, some elements of the tour package are non-refundable. Omyatri cannot be held responsible if the passenger does not notify of any inaccuracies within 1 day of sending the booking confirmation.
Omyatri has taken all care and responsibility to check and verify all the information on its website. However, all this information is supplied by authorized tour operators, service providers, and accommodation providers in our travel packages. Omyatri cannot be held responsible for any inaccurate description mentioned in the package or on the website.
The images used in the various tour and holiday packages on our website are for representational purposes only.

Itinerary Changes

Individuals are responsible to be punctual and adhere to the time at all stages of the tour. If the customer misses any part of the sightseeing tour due to a delay on his part, he cannot claim a refund of the same.
Omyatri will not be liable or responsible for any damage, loss, baggage loss, accident, injury, death, breakdown, theft, or other irregularity which may occur during the tour, weather conditions, war, quarantine, strikes, and any such loss whatsoever, and the passengers will bear any such loss. Omyatri has every right to claim expenses incurred due to delays or changes in the schedule of trains, buses, or other services.
Omyatri reserves the right to alter, amend, vary or withdraw any departure, excursion or substitute a hotel if it is necessary. We will amend or alter the itinerary for the convenience of the customer.

Booking Policy

The tour and holiday packages that are listed on the omyatri.com website are only proposed tour itineraries. Omyatri does not hold any reservations for travel products in such tour itineraries. These tour packages are subject to availability at the time of booking. The tour cost might change based on the actual availability of travel services included in the tour.
Your booking request will be processed after confirming the prices and availability of services. Only after the confirmation of prices and availability of services are confirmed by you, Omyatri is bound to provide you the requested service subject to you making full payment and complying with the Terms and Conditions.
The tour itinerary is approximate and subject to change.
If Omyatri deems it fit, it will sometimes change the tour itinerary for the convenience and safety of the customers. However, Omyatri will ensure that all services remain the same. If there is a change in the itinerary, the same will be communicated to the passenger before the booking or before the departure of the tour, whichever is first.
Transfers and sightseeing mean transport through a comfortable taxi/bus/van depending on the total number of passengers traveling with you on the same tour. Omyatri will put all the passengers who arrive at the same time and drop them to their respective hotels. Private transfers will be available at extra cost.
Omyatri will postpone, delay or change the date of departure or conclusion of the tour or alter the travel route due to unforeseen circumstances like rough weather, snow conditions, avalanches, storm, political restrictions, or other causes. In this event, Omytari will not be held liable for any refund or tour price (in part or whole) or any other compensation like injury, loss, or damage.
Omyatri will assist passengers who request special meals wheelchairs, preferred seats, and other requirements at all points in time. However, if such services are not available or provided on tour despite pre-booking request by Omyatri, then in such a case, Omyatri will not be held liable for any damages or additional cost.
Independent activities chosen by the passengers shall not be arranged by Omyatri during the tour. However, Omyatri, may depend on the tour course, and arrange such activities under separate conditions at additional cost.
During local and national holidays, and on special occasions such as peak season, and religious occasions, entry to certain restaurants, hotels, markets, etc. may not be available or may be limited. In such cases, Omyatri will give alternatives, wherever they are possible. Omyatri will not be liable for any closures, or itinerary changes on the tour for any reason.

Cancellation Policy

No Cancellations will be taken over phone calls or WhatsApp messages. Please reply to the email with the payment receipt that you received at the time of booking regarding the cancellation.

Free Cancellation up to 45 days before the departure date. (Booking amount is non-refundable)
44 Days to 30 days of departure date. 10% of the total trip cost along with the booking amount will be charged as a cancellation fee.
29 Days to 20 Days of departure date. 25% of the total trip cost along with the booking amount will be charged as a cancellation fee.
19 Days to 10 Days of departure date. 50% of the total trip cost along with the booking amount will be charged as a cancellation fee.
10 Days to 6 days of departure date. 75% of the total trip cost will be charged as a cancellation fee.
6 Days to trip departure date. 100% of the total trip cost will be charged as a cancellation fee.
NO SHOW. NO REFUND.
Note: All the reimbursements/ refunds will incur a Payment Gateway charge of 2.5% & GST at 5% respectively. The payment Gateway charges will not be levied on the customers who have made their transactions via UPI.
Please also note that the booking amount for all packages/ trips is non- refundable whereas a Credit Note can be issued if the cancellation is made 3 days before the departure date (at the discretion of the organization)
In case of government orders, harsh weather conditions, protests, landslides, or any other unforeseen circumstances, we work out the best possible alternate plans or trips/ treks. At times even if certain activities are cancelled, the organization provides the best alternative but no refunds are provided.
If a trek/trip cannot be completed due to natural calamity or unfortunate circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.). No refund would be provided.
Any extra expenses coming due to any natural calamity mentioned above will be borne by the customer. The company will not be liable.
The cancellation policy will differ during the peak season

Refund Policy

The company reserves every right to determine the quantum of refund payable to the customer in case of cancellation of a tour. Such refund will be based on factors such as the number of participants, cancellation policies of suppliers such as hoteliers, coach operators, etc., and the decision of the company on the quantum of refund will be final
There will be no refunds payable for any unutilized services or partially used services such as meals, hotel, sightseeing, entrance fees, optional tour, etc
It will take at least 15 days to process the refunds.
Third-party refunds i.e. coach services, and taxi services could take 30-90 working days, provided the required support is provided to the company.

Payment Policy

All the payments have to be done by the customer towards the tour cost under the procedures and the time frame mentioned by the Omyatri.
Every tour package offers flexible payment rules depending on the advance purchase or inclusions. However, at times of peak season, we may ask you to furnish a higher amount before we start issuing final vouchers.
PAN card copies will be required in case of cash payments of INR 50,000 or above per booking.
Final vouchers will be issued once Omyatri has received full payment.
The booking is seen as canceled if full payment is not received in less than 15 days before departure.
The customer agrees that the customized package is as per his/her will and choice. No claim on the price of the package, type of service, and category shall be entertained by Omyatri.
The final price is as per the inclusions selected by the customer. In case the customer has changed some components, the same will be updated in the price.
Service taxes have been added as per government rules in the final price before the final payment.
The package price does not include special dinners or mandatory charges levied by the hotels, especially during the time of Christmas or New Year’s Eve or special occasions.
The prices shown in the beginning are per person and are considered to be sharing a room. For example, INR 20,000 per person means 2 adults going together and sharing the same room for the entire trip. Therefore, the total cost will be 20,000*2 + service taxes as per government rules.
The prices displayed on the website are calculated as per the rates prevailing at the time of package development. The Company reserves the right to change the prices in case of fluctuations, changes in fuel costs, high season charges levied by the suppliers, hikes in transport charges before the date of departure, and to surcharge accordingly. All such increases in price must be paid in full before the departure by the customer.

Tour Policy

Omyatri will not re-conduct a tour in any circumstances. No refund will be paid for unutilized services
Preponing or postponing a confirmed tour will attract supplement costs.
The holiday package cost might fluctuate during peak dates due to festivals, holidays, and certain high occupancy dates.
In a holiday package, where the minimum number of passengers has been indicated by a passenger, any increase or decrease in the number of passengers may result in a change in the total holiday cost.
Products, services, and content shown on the omyatri.com website are properties of the Company. Any unauthorized copy and use of trademark products and services without prior concern will result in strict action whereas the person/company/organization will be penalized.
Omyatri gives you a limited right to enter, use, explore, and transact on its site. You agree not to misuse the materials and interrupt the operations on this site in any way. You understand that except for the information, products, or services supplied by Omyatri, we do not endorse any other information in any manner. You also understand that Omyatri does not assure that the files that are available for downloading through the site will be free from any type of virus.

Prices on the website

The prices, which we offer on our website www.omyatri.com, generally include accommodation charges, taxes, and, meals (breakfast, lunch, dinner). It does not include any personal expenses or additional charges like telephone calls, entrance fees, bar charges, etc.

Disclaimer

You agree that Omytari is not accountable for third-party obligations due to rates, quantity, and other instances. You must assess all advice, opinions, services, merchandise, and other information provided on our website. We do not assure you that the services will be uninterrupted and error-free.
Omyatri can make changes or improvements on its website at any point in time.
Omyatri and its third-party suppliers and partners do not guarantee or make any representation about the use of the services, site, or any reference sites in terms of correctness, accuracy, readability, or otherwise.

Use of Our website

You will make use of our website only to make bookings for you or another person for whom you are authorized to make these kinds of bookings. You will also inform the person about the Terms & Conditions of our website.
You will provide accurate information about every document and other important details like name, and DOB to the site owners in case you are booking a tour.
In case of an error or mistake in the process of information, only you will be responsible for it.

Mode of Payment

Credit/Debit Cards (Visa, Master, RuPay, Amex, Maestro)
Net Banking (All major banks supported).
UPI

Hikes in Tariff and Taxes

In case of any hikes in entrance fees, fuel costs, guide charges, and other services, you can be charged extra. If the government revises taxes on travel services, the clients are liable to pay the extra amount.